Customer Service

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We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.

For customer service please call 877-308-4504 or email us at arcticairbrand@rephelpdesk.com.

To check the status of your order, please click here.

Check the bottom of your Arctic Air® unit for the model number and choose from the drop-down list provided.

Please be sure to empty your Arctic Air® unit of water completely before flipping it over.

Artic Air® Pure Chill label with model number
Fill out the form below to order your Arctic Air® Cooling Cartridges now!

Do you have an Arctic Air® Ultra or an Arctic Air® Pure Chill?

Arctic Air® Ultra Model Number 18009 OUT OF STOCK

Arctic Air® Pure Chill Model Number 18009